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Sign Up for Free Resources! 1 Tip of the Week The Ignite team stays on top of all changes & trends happening in the automotive industry. Ignite's "Tip of the Week" speaks to those advancements and provides you with a brief rundown on how to handle it all. 2 Webinars The Ignite team does monthly webinars in accordance with their goal to prepare dealers with the knowledge needed to identify issues and become a compliance leader. 3 Email Sign-Up Sign up to Ignite's mailing list to ensure that you're on top of all the latest industry news, receive tips of the week, and helpful webinars. Sign Up Joe Allen 32 minutes ago 2 min THE FTC IS AT IT AGAIN - THIS TIME ON PRIVACY The hits just keep on coming from the FTC. It recently published guidance warning companies that "it may be a deceptive or unfair... Richard Hudson Aug 30, 2023 4 min Direct Dispute Responses Decoded: Complying with the Furnisher Rule If you are furnishing credit data on your customers you know that one of the most resource intensive activities is investigating and... Richard Hudson Aug 10, 2023 3 min This Shouldn't be So Hard: The CFPB’s Warning Shot with the USASF Complaint For years, we've been speaking and writing about the exact types of violations alleged in this complaint.

Privacy Policy Protecting your private information is our priority. This Statement of Privacy applies to Ignite Consulting Partners and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references are to Ignite Consulting Partners. The Ignite website is a Compliance Information site. By using the Ignite website, you consent to the data practices described in this statement. ​ Collection of Your Information We receive, collect and store any information you enter on our website or provide us in any other way. In ad di tion, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. In order to better provide you with products and services offered, Ignite may collect per sonally identifiable information, such as your: First and Last Name Mailing Address E-mail Address Phone Number Job Title If you purchase Ignite's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. You may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. Why Do We Collect Information? Ignite collects and uses your personal information to operate and deliver the services you have requested. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. Sharing Information with Third Parties ​ Ignite does not sell, rent or lease its customer lists to third parties. Ignite may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ignite, and they are required to maintain the confidentiality of your information. Ignite may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ignite or the site; (b) protect and defend the rights or property of Ignite; and/or (c) act under exigent circumstances to protect the personal safety of users of Ignite, or the public. Automatically Collected Information Information about your computer hardware and software may be automatically collected by Ignite. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ignite website. Use of Cookies ​ The Ignite website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Ignite pages, or register with Ignite site or services, a cookie helps Ignite to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ignite website, the information you previously provided can be retrieved, so you can easily use the Ignite features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ignite services or websites you visit. Links ​ This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Security of your Personal Information Ignite is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. Right to Deletion ​ Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Delete your personal information from our records; and Direct any service providers to delete your personal information from their records. Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; Debug to identify and repair errors that impair existing intended functionality; Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; Comply with the California Electronic Communications Privacy Act; Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; Comply with an existing legal obligation; or Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. Children Under Thirteen ​ Ignite does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. Communications ​ From time to time, Ignite may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Ignite or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Ignite, you may opt out of such communications by clicking on the UNSUBSCRIBE button. External Data Storage Sites ​ We may store your data on servers provided by third party hosting vendors with whom we have contracted. Changes to this Statement ​ Ignite reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. Contact Information ​ Ignite welcomes your questions or comments regarding this Statement of Privacy. If you believe that Ignite has not adhered to this Statement, please contact Ignite at: Ignite Consulting Partners Suite 1420 Fort Worth, Texas 76102 Email Address: info@ignitecp.com Telephone number: 817-900-8754 Effective July 11, 2023

It's the time of year where we hear a lot of excuses.  Why? Because we are rather persistent in encouraging people to come to our annual Compliance Unleashed conference in May.  We host this event because understanding legal and compliance risk and how to protect your business is a skill that needs to be honed. So let's confront these excuses head on: "I'm too busy to get away" Really?  If you aren't going to take the time to learn how to protect your business, when are you going to find the time to address all of the headaches that come from having compliance issues with auditors, attorneys and state regulators etc? "It's been a tough year, it's not in the budget" If you think you don't have room in the budget for this, where are you going to find the money to remediate even one compliance issue or address one attorney demand letter?  We will teach you how to avoid the mistakes that lead to trouble. You'll receive literally thousands of dollars of knowledge that can save you tens of thousands of dollars pretty easily.  Plus, we and our event sponsors make this event extremely affordable. We provide your meals, drinks and a lot of other expenses that come up at a typical conference. "We don't have a Compliance Officer" UH OH, you should!  Figure out who the person is that you rely upon most to protect your business, and then send them to us and let us teach them the skills needed to really help you.  If you are the owner  or in a senior position and don't think you have enough time, that's all the more reason to join us.  The daily tasks you face are overwhelming, so take two days, immerse yourself in our knowledge and methodology, and return to your business with a "new set of eyes" to identify issues. "I'll just go next year" Sure you will!  Remember to bring the Easter Bunny and Tooth Fairy with you.  Stop pretending to be invested in your business and really do something to make an impact.  Our Agenda confronts the most dangerous issues faced by our clients.  Next year will be too late.  The CARS Rule and Safeguards Rule already presents risk.  The FTC, CFPB and state regulators have already fined dealers this year and you need to find out why so you can avoid those making those same mistakes. We promise that in two days we will transform your thinking and give you the valuable tools needed to succeed. Details Our Conference is May 20-22nd in DFW, right by the airport.  You can literally fly on Monday afternoon and fly out Wednesday afternoon.  In between, you'll learn new things from the Ignite Team and some of the most knowledgeable folks in the industry and meet like minded people that share your issues.  You owe it to your own professional development and to your business to attend.  Click those links below and get registered.  The hotel block is expiring at the end of the week, so don't delay. We'll see you in May The Ignite Team

The CFPB just issued its Spring 2024 Supervisory Highlights.  It issues these a few times a year to call attention to issues it deems significant.  Once again, credit reporting and the duties and obligations of creditors made its list. Credit Reporting Strikes Again The Bureau's highlights state: Inaccuracy in the credit reporting system is a long-standing issue that remains a problem today. Accordingly, the CFPB continues to prioritize examinations of consumer reporting companies (CRCs) and furnishers. Specific to furnishers, the CFPB said: Examiners are continuing to find that furnishers are violating the FCRA duty to promptly correct and update furnished information after determining that such information is incomplete or inaccurate. Specifically, in recent reviews of auto loan furnishers, examiners found that furnishers continued to furnish incomplete or inaccurate information for several months, and in some cases years, after the furnishers determined, through either dispute handling or identification of systemic issues, the information was furnished incompletely or inaccurately. For example, examiners found that furnishers continued to report dates of first delinquency inaccurately for several months after determining that they were reporting inaccurately due to various system coding issues. Examiners also found that after determining accounts were in a bankruptcy status and therefore should have been reported as current with dates of first delinquency that reflect the bankruptcy filing dates, furnishers failed to update the dates of first delinquency for the accounts to the bankruptcy filing dates. There's nothing new here folks.  The CFPB has been highlighting these issues for the past few years and we've brought up these issues in recent tips of the week as well as in our March Webinar.  The same risks that are being highlighted with servicers are also found with all furnishers, be they big or small.  Reporting and dispute handling is also the most frequent lawsuit being brought against creditors, so it's imperative that all creditors, regardless of size, conduct audits to make sure their files are accurate and have strong controls in place (policies, procedure, training) to manage these risks. Enforcement Action Next, the CFPB focused on an enforcement action it took in late 2023 against one of the largest auto finance companies in the country.  The Bureau found the company: (1) unfairly and abusively making it unreasonably difficult for consumers to cancel unwanted add-ons, including when consumers complained that dealers had forced add-ons on consumers without their consent; (2) unfairly failing to ensure consumers received refunds of unearned Guaranteed Asset Protection and Credit Life and Accidental Health premiums when they paid off their loans early or ended lease agreements early, making the products no longer of any value to consumers; and (3) unfairly failing to provide accurate refunds to consumers who canceled their vehicle service agreements as a result of flawed system logic. It also found violations for: (1) failing to promptly correct negative information it had sent to Credit reporting companies, where the negative information was falsely reporting customer accounts as delinquent even though customers had already returned their vehicles; and (2) failing to maintain reasonable policies and procedures to ensure related payment information it sent to credit reporting companies was accurate. This action resulted in the Company paying $48 million in consumer redress and a $12 million civil money penalty. and the Company was also required to stop its unlawful practices and come into compliance with the law and prohibits incentive-based employee compensation or performance measurements in relation to add-on products. Conclusions I'm dating myself, but these Supervisory Highlights remind me of the old investment firm E.F. Hutton's advertising slogan: "When E.F. Hutton Talks, People Listen".  The Bureau is laying it out there for everyone so it would be a great idea to listen.   In the immortal words of my favorite basketball coach, John Wooden, "Failing to Prepare is Preparing to Fail". Please reach out to Ignite at info@ignitecp.com if you need help on these or any other consumer sale and finance matters.

We were recently contacted by a company looking to move their credit facility.  Unfortunately, they hit a snag because the prospective new capital provider took a look at their deal paperwork and found issues that concerned them.  It then asked about their compliance management system and to interview the compliance officer and was told neither exists.  The capital provider sent them to Ignite, and we're in the process of implementing an overall compliance strategy. Hopefully the story will have a happy ending. We bring this up, though, because it emphasizes something we continually preach:  COMPLIANCE ISN'T A SOMETIME THING.  You may attend our webinars, that's great, we love having you, and you may read these Tips of the Week, but truly, that's just the Tip of the Iceberg.  There's a lot more that needs to be done. Auto sales and finance is one of the most regulated industries.  You might as well be an environmental or pharmaceutical company with all of the regulations to follow, and they are constantly changing.  Then there's the army of lawyers that are constantly on the attack. Suffice it to say that the bar is always being raised.  The same protections that worked only ten short years ago are not sufficient today. You need to take action to protect your business. If you are reading this, you need to attend Compliance Unleashed 2024: Risk Never Rests, being held in DFW May 20-22nd.  It's really that simple.  Don't put it off until next year, don't use the excuse that you can't get away, or that it's not in your budget.  Are the thousands of dollars that you'd have to spend to resolve just one complaint, lawsuit or regulator issue in your budget? We promise that two days with us will transform your business and change your thinking.  You'll see risk in a whole new light, and you'll learn battle tested solutions to make your business stronger.  Don't put it off, don't rely on the strategy of "it will never happen to me". Hit that Registration button below and find out why our audience keeps coming back year after year.  We'll see you in May.  If you have any questions please reach out to Ignite at info@ignitecp.com please follow the link below to register for Compliance Unleashed 2024 https://www.complianceunleashed.com/

Schedule a free compliance consultation with Ignite Consulting and take the first step towards ensuring your business is compliant with all necessary regulations. During this call, we’ll discuss your business needs and provide guidance on how to stay on top of compliance requirements. Don't risk legal trouble down the road- let Ignite Consulting help you navigate the complex world of compliance.